The Senior Management of Solar Technology Limited (T/A TRAILAR) hereafter referred to as TRAILAR are committed to provide all necessary resources and training to ensure that all operations, are carried out to the standards laid out in the ISO 9001:2015 and to meet all requirements including regulatory, customer, safety and social requirements.

 

Safety, Legality and Quality of our services shall be our first priority.

 

The continuing objective is to supply the customer with a vehicle solar solution and network Infrastructure that both TRAILAR and our customers can be proud of in terms of:

 

Safety, Legality, Quality and Presentation

 

TRAILAR is committed to offer a product that is attractive to the customer and which serves the commercial interest of both TRAILAR and our customers. Accordingly, it is also in the interests of TRAILAR Company Staff that we strive for excellence in the providing of the service remembering that today’s customers are ever more demanding.

 

It is for the above reason that customer’s specifications, Company Integrated Management Manual Procedures must at all times be strictly adhered to during all stages.

 

It is the responsibility of Management to ensure that all key personnel are fully conversant with each customer’s requirements. The maintenance of excellent records is essential for all handling and storage stages. Such records are indispensable under current Due Diligence Legislation.

 

All staff play a key role in ensuring quality standards are met. It is important therefore that all control systems are adhered to strictly in the interests of ensuring that only safe service of excellent quality are supplied by TRAILAR.

 

In order to achieve this, the Documented Integrated Quality Management System ensure that the Company can fulfil contractual obligations by:

 

• Ensuring that all activities which directly affect the safety, legality and quality of service are carried out under controlled conditions. This is to be achieved by completion and review of Internal Audit schedule and non conformance reports.

• Continuous monitoring and analysis of safety and quality indicators which provide the feedback to enable safety and quality improvement against Customer needs and expectations. This is to be achieved by customer complaints, customer feedback and client / customer meeting.

• Ensuring all operatives are provided with specific job training. This is to be achieved by annual training review and refresher training.

• Ensuring in addition that Key Managers and Operatives have a higher level of training appropriate to their job role. This is to be achieved by annual training review and refresher training.

 

We are committed to provide resources to maintain and improve the Integrated Management System in order to enhance customer satisfaction and continually improve it’s effectiveness.

The Management will ensure that this policy is communicated, understood and implemented at all levels within the organisation. All staff will be required to comply with the Integrated Quality Management Manual.

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Name: Denny Hulme

Date: 28/02/2025

Position: Managing Director